The Economics of Difficulty
A machine arrives on the floor and everyone gathers around it.
The workers want to know where they stand, and what they are supposed to do while the machine runs. The consultant wants to know how the money moves now — which step everyone has to route through, and where a toll can be charged.
Whether or not the machine is clever, it can cost jobs and rebundle skills. Systemic change does not wait for evidence at the level of the individual worker. Belief moves first, then action, and the value chain is re-cut on the strength of a forecast — well before anyone has established what the machine can actually do, and sometimes instead of ever establishing it.